If you want to pursue a career as an information technology support specialist, you need to equip yourself https://wizardsdev.com/en/vacancy/sysadmin-itsupport-specialist/ with the right education, training, and experience. To achieve your goal, explore your options and interests in the IT field and identify the type of support you want to provide. Research the requirements and expectations of different employers and industries that hire IT support specialists, such as their educational or certification standards. Enroll in a formal program that offers courses and credentials in IT support, such as a degree, diploma, certificate, or bootcamp.
- An IT support specialist offers technical support services by maintaining and developing an organization’s information technology and network systems.
- Ensure the program is accredited by a recognized accrediting body, such as the Accreditation Board for Engineering and Technology (ABET).
- You should also familiarize yourself with popular IT support tools and software that are commonly used in the industry.
- These skills equip IT support specialists to effectively manage and resolve technical issues, ensuring smooth IT operations within an organization.
- Communication skills and customer service skills are also important to the success of an IT support specialist.
Systems Administrator
In addition to formal education, obtaining industry certifications can significantly enhance your job prospects and demonstrate your expertise in specific areas of IT. CompTIA Network+ validates the core skills necessary to establish, maintain, troubleshoot and secure networks in any environment, preparing you for a rewarding career in networking and cybersecurity. Salary ranges are not specific to students or graduates of University of Phoenix. Actual outcomes vary based on multiple factors, including prior work experience, geographic location and other factors specific to the individual. University of Phoenix does not guarantee employment, salary level or career advancement. Information for a specific state/city can be researched on the BLS website.
IT Support Specialist Job Description
You may be working with internal or external teams on any given day as well as a variety of projects and problems across the company. Centriq offers accelerated programs with comprehensive training courses that help you prepare for certifications such as the COMPTIA A+ certifications in as little as four months. Curriculums like ours have high job placement rates and are convenient and flexible ways to develop skills without the need to put your life on pause for a four-year degree.
Step 3: Develop Key Skills
Your best bet to climb the ladder in IT support faster is to advance your education and pursue certifications you need to qualify for the higher paying jobs you really want. They assist in the facilitation of the use of their companies’ technologies including intranet, email, FTP and internet services and access. They help individuals and companies set-up and plan the most cutting edge and current security strategies. To ensure the client has received the most secure security system, they conduct risk assessments and analyze any potential risk to the user with in the perameters of what the client needs and budget.
- Cybersecurity is one of two fields in IT expected to see the most demand, according to Global Knowledge, an IT professional development company (the other being cloud computing).
- Computer support specialists provide technical support to customers for many types of devices and technologies.
- If you love gadgets, enjoy solving technical puzzles, and helping others, a career as an IT support technician might be the perfect fit for you.
- Proximity to industry hubs, natural resources, and relevant field sites can offer additional opportunities for internships, research, and employment.
- However, the role can also be rewarding as you help solve problems and facilitate technology use for your colleagues or clients.
Complete relevant support specialist training and internships
- As part of your journey into becoming an Entry-Level IT Support specialist, it is essential to comprehend the basics of ITIL (Information Technology Infrastructure Library) and Service Management.
- You can work in computer support, cybersecurity, data, cloud computing, and other areas.
- Like all roles, you can continue to build skills and knowledge to bolster your salary.
- You may be working with internal or external teams on any given day as well as a variety of projects and problems across the company.
- You may be asked about your troubleshooting process and how you tackle problems or be put through a series of basic tests to gauge your technical skills.
The IT Support role often involves troubleshooting hardware and software problems, and knowledge of operating systems helps you full-stack developer understand the software aspect. While in school, it’s recommended to participate in internships or part-time jobs related to IT support to gain practical skills and experience. These programs are designed to provide you with the foundation knowledge and skills required in the IT industry. CompTIA estimates that 72% of active IT support specialist job listings do not require a four-year degree. We know writing a resume is stressful, especially when you may not have prior experience.